One million households to get energy bill refunds after 18 suppliers break switching rules

dailyrecord.co.uk:

energy refunds after Ofgem ordered 18 gas and electricity suppliers to pay £10.4 million in compensation for failures to protect customer tariff prices when they switched firms or took a better deal.The energy regulator said that more than one million customers were collectively overcharged £7.2 million after their suppliers failed to follow price protection rules, which safeguard a customer's tariff price when they decide to either switch suppliers after a price increase or move on to a better deal.It said several suppliers self-reported the issue to the watchdog, which then prompted all firms to assess their practices, which revealed failures among 18 suppliers between 2013 and 2020.The firms have agreed to refund all those affected and,.