Childcare providers have been told they're not allowed to charge - and must offer refunds - for the period they couldn't operate during lockdown.
They are also not allowed to tell parents their child's place is at risk unless they continue to pay "voluntarily". The number of parents complaining that their childcare providers are trying to charge them got so high that the Competitions and Markets Authority wrote to them re-emphasising its rules.
Gordon Ashworth, CMA Consumer Group director, wrote: "Despite the financial pressures caused by the crisis, providers should not demand that consumers should pay high fees by warning that if they do not pay the fees the business will cease trading and/or livelihoods will be lost. "To do so may breach
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