During the lockdown I’ve been dispensing lots of advice about your rights to a refund when events are cancelled or goods fail to materialise.
Many traders have been flouting consumer laws so I have been advising people to make chargeback and Section 75 claims though their bank, building society or credit card provider.
But many readers are unsure what these actually are - and in some cases, firms aren't playing by the book. Here are the key things you need to know about the protections you have when using a credit or debit card - and how to use them.
What is chargeback? Your card issuer can use this mechanism to reclaim money from the retailer’s bank if you do not get the goods or services you paid for – including if the company has gone
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