UK's best and worst energy suppliers revealed as firms urged to 'up their game'

manchestereveningnews.co.uk:

Some of the UK's biggest energy firms are providing a service that doesn't meet customers' expectations, new research has found.

Thousands of households were asked how satisfied they are with their supplier by consumer group Which?. British Gas, Scottish Power and Ovo Energy languish at the bottom of the rankings, based on the experiences of almost 12,000 energy customers and the consumer group’s assessment of 16 firms’ practices and policies.

British Gas, Ovo Energy, Scottish Power and So Energy all achieved an overall score of less than 60%. British Gas achieved a below-average customer score of 61% and was one of only four suppliers to receive just two stars for overall customer service.

It also received two stars for value for money, and performed poorly for the volume of customer complaints it received in the first half of 2024 and for how efficiently it resolved these complaints, for meeting its smart meter targets and for switching.