People are going to 'great lengths' to avoid paying for the tram, the head of Metrolink has said - including by creating 'fake personas'.
Danny Vaughan, chief network officer at Transport for Greater Manchester (TfGM), said that Metrolink takes a 'harsh approach' to tackling fare evasion, but admitted that people travelling without tickets sometimes provide fake addresses when they are caught out.
It comes after a woman from Heald Green was told she had to appeal a penalty fare which was incorrectly sent to her address.
Rebecca Westaway, 58, believes that someone who was caught on a tram without a ticket gave inspectors her address instead. After sending back the initial letter which she received in December unopened, she got a 'final reminder' letter about the fine a month later.
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