Martin Lewis steps into Twitter spat with Very after customer received faulty Apple Watch
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dailyrecord.co.ukMartin Lewis has stepped into a customer's social media spat with online retailer Very after it gave out what he slammed as “wrong” information about returns.
The online retailer incorrectly pushed the customer to a manufacturer when the firm itself is legally responsible for faulty goods it has sold.
MoneySavingExpert.com now reports that Very has apologised and offered the customer a replacement as a 'gesture of goodwill'.
Martin stepped in on Tuesday after the Very customer reported on Twitter that she had been told to go to the manufacturer when her Apple Watch stopped working - even though under consumer law, if you buy something that turns out to be faulty, it is the responsibility of the retailer that sold it to you, not the.
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