'I spent a day at the place you call if you're in debt. It was truly harrowing'
manchestereveningnews.co.ukHooked up to a headset in a call room where the phone line doesn't stop, Freya picks up a call from a desperate mum who says she doesn't know how to keep her child safe.
The parent tells the operator her daughter's medication has to be stored in a fridge, but she doesn't have the cash to top up the electricity on her prepayment meter.
Freya offers the woman a fuel voucher, and general advice about how she can manage her debt, but she knows it won't be enough to stop the terrifying situation happening again. READ MORE: The Greater Manchester people being hit with a £25-a-day 'nightmare' The mother's heartbreaking situation is just one example of the type of calls answered by Manchester's Citizens Advice energy and money helpline, as more people find themselves crippled by the cost of living crisis.
Freya's colleagues have already taken a call from a man who talks about ending his life so that his debt issues will 'go away.' Another caller says they feel like a terrible parent, because they can't afford to keep their children warm.
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