issuing advice on the steps mums and dads can take to get their money back. He says the 'answers aren't clear cut', especially as many schools will still be waiting on refunds from firms themselves.But he makes it clear that if parents paid the school, then it's school that owes them the refund."Legally, as with all purchases, your rights are with whoever you paid," says the MSE website. "So if – as generally happens – you paid the school, and the school then organised the trip with a travel firm, it's the school which owes you the refund if the trip is cancelled.
You can't demand a refund directly from the travel firm, as its contract will only be with the school and not you."Consumer lawyers we've spoken to say parents should be owed a.
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