The Government struggled to contact hundreds of thousands of clinically vulnerable people who were told to shield at the start of the coronavirus pandemic.
The official spending watchdog found officials had to scramble to develop from scratch a system to identify those who might need support while they were stuck at home.
It meant they had had to rely on hospital records that were weeks out of date or with missing or inaccurate telephone numbers.
As a result, some of those shielding had to wait weeks before they were able to get deliveries of food or medicines. Disability charities blasted the Government over the failure to protect the most vulnerable from the pandemic.
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