'Some elderly people call us every day just to let somebody know they're still alive'
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telegraph.co.ukThe Silver Line, then, has soared. Since March, calls have risen by 31 per cent, while requests for the charity’s Telephone Friendship service (which connects older people with a volunteer for a weekly chat) has trebled.These are people for whom contact in normal times might have amounted to a twice weekly chat with the girl in Costa Coffee.
Shielding has left them without those small moments that helped stem the tide of loneliness. ‘The chap that delivered their shopping, who would have carried it in and had a five or 10-minute conversation with them, now isn’t supposed to, so they’re missing out on things like that,’ says Joyce.
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