SiriusXM Will Make It Easier to Cancel Subscriptions in N.Y. After Judge Rules Company’s Practices Violated Federal Law

variety.com:

Todd Spangler NY Digital Editor SiriusXM will revise the process of canceling subscriptions in New York to make it faster and easier, after a judge found it broke the law by failing to provide “simple mechanisms” for quitting.

New York state Supreme Court Justice Lyle Frank ruled that SiriusXM violated the federal Restore Online Shoppers’ Confidence Act of 2010 because the company’s cancellation procedures forces subscribers to listen to repeated retention offers before canceling.

New York Attorney General Letitia James in December sued SiriusXM, accusing it of “trapping consumers” in subscriptions and “maintaining deliberately long and burdensome cancellation processes.” However, the judge rejected James’ claim in the lawsuit that alleged SiriusXM had engaged in fraud and deception by misleading subscribers seeking to cancel their accounts.

In a statement, SiriusXM said, “New York started this case last year by alleging that ‘SiriusXM has continued to engage in repeated and persistent fraud and illegality.’ Today, we know, and the State of New York knows, that is not true.