“I attempted to call over the long weekend but couldn’t get through. I spoke to a rep over the chat app yesterday,” one customer told The Guardian. “Their chatbot couldn’t understand what I was asking about, which didn’t help things.
Once I got through to a rep, they didn’t offer much help.” While Optus may be struggling to assist customers right now there is something you can do to help yourself.
Read more on newidea.com.au