Mum falls to the floor and kids left in tears at Manchester Airport after TUI staff bombshell

manchestereveningnews.co.uk:

A mum says she has been left utterly heartbroken after missing out on a Christmas 'holiday of a lifetime' to Lapland due to a rip in her passport.

Claire Page says she broke down in tears and collapsed to the ground in despair after being told in the queue at Manchester Airport that she would not be able to board with her husband and two children.

The 37-year-old from Bolton says she has travelled using the document at least half a dozen times and 'never thought it would be an issue.' READ MORE: 'I've had to move out of my home for the third time in 12 months - the couch once fell through the floor' Beautician Claire, from Farnworth, booked the three night festive stay in northern Finland a year ago as a surprise for her husband, car salesman Justin, 39, and two sons Ashton, 11, and Grayson, seven.

The TUI package included a stay at the Snowflake Hotel, a reindeer sleigh ride, a snowmobile ride with huskies and a visit to see Santa. "It was quite simply my dream trip," she told the Manchester Evening News. "It's one you always think about and want to do with your kids in your lifetime.