Hotel defends itself after family experience ‘holiday from hell’ with room covered in mould, sick and toenails

manchestereveningnews.co.uk:

A hotel has fiercely defended itself after a family said they experienced the ‘holiday from hell’ after finding their sea view room covered in mould, dry sick and toenail clippings.

Andy Pugsley, 40, booked a three-bed triple room at the Blackpool Promenade Hotel for himself, his wife Becky, 42, and daughter Erin, 14, over the Easter weekend.

The family said they could immediately smell damp when walking into their room, which cost £156.06, and also discovered mould on the ceiling, toenails on the floor and a dirty toilet brush. READ MORE: Join the FREE Manchester Evening News WhatsApp community In addition, they said the window in the room didn't have any blinds and the only bin in the room had dried sick on the lid. "There was no curtain and I had lights from the backstreet beaming into the hotel room from the window so the room was lit up all the time,” Andy said. "My daughter's window didn't have a handle on it so we couldn't open or shut it and you could hear pigeons outside.

She had no TV remote and our remote didn't have any batteries in. "We stayed in the hotel as little as possible, we didn't have breakfast there or anything. "It was a case of getting up in the morning, going out and then coming back at 11pm at night and that's it really." The family were told that the hotel had recently suffered some flood damage and, as a result, were only offering rooms to people with under-18s.