HMRC issues apology to customers as it closes phone lines over 'technical issue'

manchestereveningnews.co.uk:

HM Revenue and Customs (HMRC) has issued an apology to customers after closing its phone lines due to a 'technical issue'. The government tax department posted an update to followers on social media explaining that the helplines were down but customers could still access HMRC's online services.

Shortly after midday on Tuesday, November 12, HMRC said on X, formerly Twitter: "We’re sorry that we’ve had to temporarily close our helplines.

This is due to a technical issue, which we’re working urgently to resolve." READ MORE: HMRC to send 'check your pay' warning texts to certain benefit claimants from today HMRC did not give an estimate for when its helplines would be back.

Asked by one customer if they knew when the lines would reopen, HMRC said just after 2.30pm: "We don't have a time yet." Customers aired their frustrations as they waited for the issue to be resolved.