Eurovision Fans Crushed After Viagogo Fails to Deliver Tickets to Finals
variety.comK.J. Yossman Eurovision fans have been left crushed after ticket re-selling site Viagogo failed to deliver tickets to the finals, which takes place tonight in Turin, Italy.Among those left out of pocket was Hila from Israel (she asked that Variety withhold her last name for privacy reasons).
She ordered four tickets for her daughter’s bat mitzvah at a cost of almost $5,500 in January as well as booking flights, car hire and a hotel room, which amounted to around $2,000.“Once I completed the purchase I got a weird ‘confirmation’ mail from Viagogo that I will get tickets at a later stage closer to the release of tickets… so I then realized they sold me something that did not exist,” she said.
However, Viagogo kept promising the tickets would be delivered, first on April 23 and then May 6. However on May 13, one day before the Eurovision final, Hila received an email from Viagogo stating: “We are very sorry to inform you that your seller was not able to provide your tickets as originally ordered.
Therefore your transaction has been cancelled and you will be refunded the full purchase amount of €5274.39 [$5,491.35].” Viagogo told Hila, who had already arrived in Italy by that point with her husband and children, it would take up to 10 days to receive the refund.Similarly, Juan Carlos Orihuela Cuesta from Spain bought tickets from Viagogo in February for himself, his brother and his partner.
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