Watchdogs have slammed energy firms’ handling of the aftermath of Storm Arwen which left hundreds of residents across Perth and Kinross with no power for a week.
Regulator Ofgem published its report into the storm response following a six-month review and have made recommendations to ensure widespread outages don’t happen on the same scale again.
Storm Arwen caused carnage in November with 800 rural Perthshire homes were left without power for a week.Ofgem criticised the “unacceptable” length of time people remained off power, the “poor” communication received from network operators and the time taken for compensation payments to be dished out.Of particular concern was how long families and the elderly were left with inaccurate and often no communication from the energy network.
Hundreds of Big County homes were left in the dark after strong winds in the early hours of Friday, November 27 brought down trees and power lines, with areas in the north west including Pitlochry, Blair Atholl, Strathtay, Aberfeldy, Fearnan and Glenlyon seeing supplies cut off after main routes were blocked.
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