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British Gas pays out £1.7m after 270,000 customers hit by New Year's Day meter top-up blunder

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dailyrecord.co.uk

British Gas has agreed to pay £1.48 million to customers and £250,000 more into the energy redress fund after changing meter providers and not telling some people they would need to top-up their cards at a different shop until almost a month after the switch took place.

Ofgem said Britain's biggest energy supplier would have left many vulnerable customers in a difficult situation when it failed to tell them in time that it was switching meter top-ups from PayPoint to Payzone at the start of this year.

Some people may have been left without energy, and others would have made unnecessary trips to shops where they were no longer able to top-up.

Read more on dailyrecord.co.uk
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