'They saved my bacon' - a broken boiler left mum-of-two with no heating or hot water, but not for long

manchestereveningnews.co.uk:

Five days before Miyo Padi and her two young children were due to move into their new home, disaster struck. The boiler stopped working, leaving the house without heating or hot water.

After contacting three different plumbers to fix the problem, Miyo, 35, turned to British Gas. “I was living in a rental with my children, aged four and eight, when I completed on our new home,” said writer Miyo from Margate. “I was at my wits’ end.

Then I called British Gas and they were fantastic.” Miyo had a video call with one of British Gas’ 6,500 engineers, where she showed them her system set-up and they agreed on which boiler she needed. “That saved valuable time,” said Miyo. “And though British Gas estimated the fitting would take three days, they got it done in only two, thanks to juggling around jobs.” It meant Miyo’s new home had a brand new boiler when she and her children moved in.

She continued: “I couldn’t believe how quick they were! The engineer disposed of the old system and talked me through the boiler, advised on temperature settings and took me through the Hive app I downloaded onto my phone.” Miyo also took advantage of the British Gas payment plan with £0 deposit and up to four years interest-free credit, as well as a 5 year warranty. “With moving house, I didn’t have enough money to pay for a brand new boiler in full,” Miyo added. “But now it’s in manageable monthly instalments, and the kids and I feel settled and happy in our new home. “I’m genuinely really grateful to British Gas, they saved my bacon!”