Taylor Swift fans miss out on UK tour tickets after being flagged as ‘potential bots’

dailyrecord.co.uk:

Taylor Swift fans who missed out on the UK leg of the American singer’s tour complained of being unable to purchase tickets after being flagged as potential bots.

Tickets went on sale on Tuesday for two of Swift’s London shows in June and August 2024 and three shows in Liverpool next June.Thousands of fans logged on to the Ticketmaster and AXS websites to attempt to purchase tickets, which ranged from £57 to £661 for the most expensive VIP package.

Hundreds of fans were left ticketless and disappointed, with many taking to social media to express their frustration and upset.Some AXS customers had received an error message that they had been “identified as a potential bot” and were unable to proceed with a purchase.The error message received by many Swift fans on the AXS website read: “To protect fans, we actively identify and block automated bots from visiting or using our site.

Your session has been identified as a potential bot.”AXS customers were told to “please try logging in through another device, clearing your cache, turning off VPN, or going off wi-fi data”.Helen, 35, in Crewe, Cheshire, told the PA news agency she was “very disappointed” to not get a Swift ticket “because my six-year-old niece was really looking forward to seeing her idol on stage”.