Storm Keating shares cute snap of children – but issues stark warning to families

ok.co.uk:

Storm Keating has shared a warning to her followers after she had trouble with glass panelling in her home.The TV producer, who is the wife of singer Ronan Keating, took to her Instagram to share a sweet picture of their young children drawing on fogged glass, but wrote a lengthy caption about the trouble they’d been having.

She claimed that the glazing company they had used were “trying to wriggle out of replacing it despite promising a 10 year comprehensive warranty” after one of their glass panels shattered during the night, and called it “appalling behaviour".

She wrote: "Yes glass shouldn’t frost up like this - it’s just that this is a single pane because the other one shattered a few weeks ago in the middle of the night while we were sleeping. "The glazing company (refraining from naming and shaming just yet) is trying to wriggle out of replacing it despite promising (in writing and on their quote) a 10yr comprehensive warranty.

Appalling behaviour." She then went on to share her advice with fans as she continued: "A vital piece of information for everyone in the UK, especially if you are dealing with something similar whether it be a tv, a lawn mower, a hairdryer or any product you’ve purchased… all companies have a statutory duty, pursuant to the Consumer Rights Act 2015 (CRA) to ensure that products are fit for purpose, free from defect, and installed with reasonable care and skill. "Where these standards are not met (ie.