Shoppers left out of pocket waiting on refunds for items and services purchased during lockdown

dailyrecord.co.uk:

coronavirus lockdown have still to get their money back. A new survey by Visa found that a third of people are avoiding making big purchases due to fears that their money would not be returned if they needed a refund, with 28 per cent of consumers worried about securing a refund since the Covid-19 pandemic started.

Some 11 per cent of those surveyed who have requested their money back are still waiting for a refund or a voucher, or claim they have been denied access to it, the research found.

Some people wanting to get their money back said they had been deterred due to being unable to contact the company concerned, while others said they were confused about the returns process or did not have the time to pursue it.