A hairdresser was told by a hospital doctor to dial 999 if an infection got worse – but was refused an ambulance when he called the emergency line.
Brian Rafferty was so afraid he would die that he started texting goodbyes to his loved ones. The 33-year-old was instructed to get urgent help if the illness spread and his foot turned black and blue.However, he says he was left fearing for his life when a call handler refused to dispatch medics and referred him to NHS 24.
He was then told he’d get a phone appointment within four hours. He ended up calling a taxi to take him to Edinburgh’s Western General where he was treated for skin infection cellulitis, a decision which saved his foot – and his life.
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