Don't miss a thing by getting the day's biggest stories sent direct to your inbox The manager faced with an outbreak of the virus and a devastating wave of guilt and fear.
The carer who held the hands of the dying when their families couldn’t be there. The 78-year-old resident who became very unwell with Covid-19.
And the daughter whose father's Alzheimer's deteriorated to the point he was 'no longer there' when she was finally able to visit in person.
But also the glimmers of light in a crisis - of working as a team, of helping residents and their families through isolation and heartache, the relief brought by the vaccine and of feeling more valued by society.
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