North Lanarkshire health bosses urge locals to give feedback to ensure services improve

dailyrecord.co.uk:

Health and social care managers in North Lanarkshire are calling for local people to get in touch with feedback to ensure services improve further.Health & Social Care North Lanarkshire (HSCNL) is one of more than 500 organisations using Care Opinion to listen to what patients, service users and carers tell them, then respond and act on the feedback.Care Opinion is an independent, not-for-profit, website that gives patients and carers a way of voicing what they think of the services they receive anonymously.The Lanarkshire Live app is available to download now.

Get all the news from your area – as well as features, entertainment, sport and the latest on Lanarkshire’s recovery from the coronavirus pandemic – straight to your fingertips, 24/7.The free download features the latest breaking news and exclusive stories, and allows you to customise your page to the sections that matter most to you.Head to the App Store and never miss a beat in Lanarkshire - iOS - Android The online service https://www.careopinion.org.uk means that people can share honest feedback easily, stories are directed to the service to help them make a difference and everyone can see services are listening and evolving in response.Trudi Marshall, nurse director, Health & Social Care North Lanarkshire, said: “As a partnership, we are committed to using Care Opinion as an easy way to ensure we keep listening to, and learning from, the people who use our services.“If you’ve experienced healthcare or social care recently, either as a patient or service user, as a carer or friend of someone else, please let us know how it was."What was good?