A mum and her three young children have been forced to go seven weeks without heating due to an error by the energy company.
Shanice Palmer called her supplier Ovo when she noticed an error message on her gas meter that meant she was unable to turn the heating on.
Shanice's smart gas meter was replaced by a traditional meter - however Ovo never registered the change on their system, meaning she was sent a pay-as-you-go card for the wrong type of meter.
She contacted the energy provider to try and fix the issue "over 20 times" and says the company promised to send out an engineer on roughly 15 occasions, Wales Online reports .
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