Millions of Brits warned to know their rights to prevent Christmas holiday chaos

dailyrecord.co.uk:

Millions of Brits heading off for Christmas holidays or skiing trips have been urged to familiarise themselves with their rights regarding flight delays and cancellations.

The Civil Aviation Authority (CAA) has warned that airports are set to be busier than they've been since before the pandemic hit.The industry watchdog is encouraging travellers to understand their consumer rights and pack safely to ensure a smooth journey.

Last December, nearly 11 million passengers, including almost 3.5 million from Heathrow, flew out from UK airports for winter sun, family visits or winter sports trips.This year, the regulator's data suggests that airports will be even busier as demand for flights returns to pre-pandemic levels.

As part of its 'Know Before You Go' campaign, the CAA has shared tips on booking trips, packing safely and understanding passenger rights in case of flight disruptions.To assist passengers, the regulator has created a series of short, animated videos available on its social media channels.