Masked men burst into Alice's home and threatened her with a shovel - it took police more than hour to turn up

manchestereveningnews.co.uk:

Sign up for our daily newsletter to get the day's biggest stories sent direct to your inbox A couple who were burgled in their own home have spoken of their anger after it took police more than an hour to respond to their 999 call.

Pensioners Alice and Colin Rigg were in their bungalow in Leigh when two masked men burst in and ransacked the home, swiping a handbag which contained cash and sentimental family photos as well as keys to their Dacia Logan car.

Alice ran out for help and a neighbour dialled 999. But it took the police more than an hour to turn up at their home after a call handler wrongly graded the 999 as a less urgent 'grade one' call. READ MORE:Young man savaged by machete gang in Rochdale The force has apologised.