The Department for Work and Pensions (DWP) has said it ‘recognises’ the review process for Personal Independence Payment (PIP) can be “unsettling for some claimants”.
Sir Stephen Timms, Minister for Social Security and Disabilities at the DWP, made the comments in response to a written question from Reform UK MP James McMurdock on steps being taken to support existing PIP claimants through the review process.
Sir Stephen explained a number of measures DWP has in place which include offering PIP consultations in different formats to best suit the needs of claimants - by phone, in person or by video call.
However, he also said more ‘in-house’ reviews conducted by DWP Case Managers can be completed without the need for a consultation where “sufficient evidence is provided by the claimant”.
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