Family's dream Disney World holiday 'ruined' after 'KLM airline blunder'

dailyrecord.co.uk:

A family had their dream holiday to Disney World 'ruined' by an 'airline blunder' - and were left having to fork out an extra £2,600.

The Miller family arrived at Birmingham Airport for the trip of a lifetime with their excited children aged 7 and 13 on May 30 - but were refused boarding by KLM.

Sheldon Miller, 47, had to pay to rescue the holiday after they were informed by airline staff that while they were booked onto a return flight from Orlando, Florida, there was no booking for the outward journey.

It appeared that an alteration to the booking had not been properly registered on KLM's systems - despite Mr Miller getting an email confirmation of the flight change, Birmingham Mail reports.