Family of four 'pay £265 for breakfast' at motorway restaurant amid dozens of complaints

dailyrecord.co.uk:

A family of four have been left fuming after they forked out £265 for breakfast at a complaint-hit restaurant. Dozens of irate customers have vented their anger at OK Diner, a US-style eatery, after receiving extortionate parking fines.Some have vowed to contest their fines in court and most have said they will never return to the restaurant, which is situated off the A55 at the westbound Northop Hall services in Flintshire, north Wales.The OK Diner chain promises classic 50s American fare “on the great British roadside” and over the years it’s attracted a loyal clientele - but in recent weeks its online ratings have been tumbling.On May 1, the Northop Hall site introduced new parking arrangements, with an APNR camera system managed by Smart Parking.

To avoid a fine, customers were required to enter their vehicle registration details on a tablet. By June, social media was awash with negative comments from people who said they were genuine customers but that they’d been fined £100.One family making their annual trip to Llandudno fumed: “Breakfast for 4 people including a person in a wheelchair.... £265.”OK Diner says they had to take action due to people parking there and not using the restaurant and that signage is up in the car park to notify people of the restrictions.

Those complaining claimed they were unaware of the need to enter their car details – or had done so but were fined anyway. From the reviews examined by North Wales Live, no one has yet successfully contested their fine.

One woman complained to OK Diner Northop Hall on its Facebook page. She wrote: “I decided to take the family for a meal at this place for a Father’s Day treat.