A family-of-five were left without heating or hot water for 10 days as temperatures plummeted below freezing. Luke Smythe said his children woke up shivering after their boiler broke over the Christmas period.
Mr Smythe, his partner Jessica and their children; Willow, aged 11 months, Winter, four, and River, six, who is asthmatic, then waited days for the boiler to be repaired.
Baby Willow even started screaming because of the cold, Yorkshire Live reports. The boiler was not fixed until January 5 even though Mr Smythe, from Scarborough, contacted Insight Lettings on Boxing Day to tell them it had broken.
Gail Carmichael, the manager of the company, apologised for the "poor service", saying it is "totally and utterly unacceptable".
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