Edinburgh Airport bosses have suspended its phone helpline after staff were said to have been verbally abused by passengers.
Helpline staff were also inundated with missing baggage queries for which airlines are responsible, it is understood. The move came as MSPs warned passengers not to abuse staff after hearing 'multiple reports of passengers being rude and insulting to airport workers', reports Edinburgh Live.
Airport staff said its helpline was designed for queries about services for which it was responsible, such as car parks, wheelchair provision and shops - but not baggage.
One Edinburgh aviation source said some workers had been so traumatised they had been forced to quit their shifts. The abuse has been linked to delays caused by staff shortages and passengers arriving too early for flights, lengthening queues.
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