E.ON Next has been ordered to pay £5 million in compensation to more than 500,000 customers for "unacceptable" call services following a review.
Ofgem said a review of customer service standards and complaints-handling across the sector revealed "severe weaknesses" at E.ON Next.
Customers reportedly faced long call waiting times and a high level of unanswered calls. Customers were said to have been forced to wait on hold for 18 minutes on average, while half of all calls were dropped and failed to contact the supplier, according to Ofgem.
Meanwhile, E.On will also have to pay a further £1 million to Ofgem's voluntary redress fund which supports vulnerable energy consumers and other innovation and carbon emission reducing investments. Join our WhatsApp Top Stories and Breaking News group by clicking this link The regulator said E.On Next will pay £4 million to more than 500,000 customers that were potentially affected - working out at £8 each.
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