Consumer watchdog Which? has named the 'worst broadband firm for customer service' in a warning to customers. According to the watchdog, complaints from broadband users over the customer service they receive are on the rise, with Virgin Media now the most-complained about broadband provider in the country.
Ofcom is currently investigating the internet giant, which is the second-largest internet provider, over its handling of complaints and contract terminations.
Virgin Media was the most unpopular of the internet providers in a survey of complaints, with customers saying they are hard to contact and slow.
Rocio Concha, Which? director of policy and advocacy said: “Customer service has hit rock bottom – with some customers stuck in endless loops just trying to get help." READ MORE: Martin Lewis warns Barclays customers of 'under-the-radar' card payments change Virgin was "substantially" below the industry average on customer service, technical support, and ease of getting in touch, which follows a difficult year for the telecoms giant, after angering many of their millions of customers who were handed a mid-contract price rise of 8.8 per cent.
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