Ayrshire man's dismay over long-standing dispute with mobility scooter firm

dailyrecord.co.uk:

An Ayrshire man claims he’s been left out of pocket - after spending £10,000 on two mobility scooters that have plagued him with a catalogue of faults.Stephen Clark, aged 47, from Prestwick, has criticised the after-sales care service from Mobility Matters, who sold him the scooters.And Stephen says his dispute with the company is denying him a decent quality of life.

It’s not a quality of life, but that’s what I want- just a bit of independence,” said the single father. They should be made to pay me back all the money I spent.

It’s been over £10,000 I’ve spent, but I’ve been treated so badly in the after-care of these scooters.”Stephen, who has mobility issues, bought the scooters to enable him to join his eight year-old son Cameron on regular outings to the beach.The Ayrshire Live app is available to download now.Get all the local news in your area – plus features, football news and the latest on the coronavirus crisis – at your fingertips 24/7.The free download features the latest breaking news and exclusive stories while you can customise your page with the sections that matter to you.The Ayrshire Live app is available to download now on iOS and Android.But he says faults with the scooters and requests for alterations and repairs has not matched up to his expectations, leaving him out of pocket and feeling isolated.He purchased an Easy Rider scooter at a cost of £2,800, then a more expensive Invader scooter, costing £7,000.

However, according to Stephen, his Invader scooter pulls to the right or left and it hurts his arms to keep it straight. And there’s been issues with wiring on the Easy Rider - with the scooter cutting out when negotiating a right turn.Stephen also experienced problems with the battery pack and an