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Ayrshire care at home service praised for having 'genuine compassion'

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An Ayrshire care at home service which looks after almost 200 people has been praised for the “genuine compassionate care” it provides.CERA - Ayrshire Housing Support Service, based in Skye Road, Prestwick, was placed under the microscope last month by the Care Inspectorate.And following a three-day inspection of the service it provides, the firm has been given a clean bill of health- with a ‘very good’ and ‘good’ grading across two quality indicators.CERA Ayrshire is registered to provide a housing support and care at home service to people with support needs living in their own homes.The provider is CERA Care Operations (Scotland) Limited.

At the time of the inspection the service provided care and support to 178 people.According to the Care Inspectorate people using the service received “genuine compassionate care,” the continuity of care was “good,” staff responded “very well” to people’s changing health and wellbeing needs, people were “involved” in reviewing their personal plans to ensure they meet their needs and management had “good oversight” of the service and quality assurance processes.The Ayrshire Live app is available to download now.Get all the local news in your area – plus features, football news and the latest on the coronavirus crisis – at your fingertips 24/7.The free download features the latest breaking news and exclusive stories while you can customise your page with the sections that matter to you.The Ayrshire Live app is available to download now on iOS and Android.An extract from the Care Inspectorate report said: “We found significant strengths in aspects of the care provided and how these supported positive outcomes for people,“We observed staff on their visits to people in their homes and

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