Adobe Sued by U.S. Government for Allegedly Making Canceling Online Subscriptions ‘an Obstacle Course’
variety.comTodd Spangler NY Digital Editor Steps that Adobe allegedly took to make it hard to cancel online subscriptions weren’t just annoying — they were illegal, according to the U.S.
government. The U.S. Justice Department and the FTC filed a lawsuit Monday against Adobe and two of its execs alleging that they imposed a hidden “early termination fee” on millions of online subscribers and that Adobe forced subscribers to navigate “a complex and challenging cancellation process designed to deter them from cancelling subscriptions they no longer wanted.” A copy of the complaint is at this link.
Reps for Adobe did not immediately respond to a request for comment Monday. The lawsuit concerns Adobe’s online subscriptions for design and productivity software applications via its website, adobe.com.
The suit, filed Monday in the U.S. District Court for the Northern District of California, also names as defendants David Wadhwani, Adobe’s president of digital media, and Maninder Sawhney, Adobe’s VP of digital go to market and sales.
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