environmental, social and governance (ESG) at Hermes, which commissioned the research to mark its build on sustainability commitments – from trialling eCargo bike and pedestrian couriers, to offering packageless returns – said: “The shift to online shopping looks set to stay. “We know people are concerned about sustainability and, as the research shows, are factoring this into their purchasing decisions, which is great.“However, delivery remains one of their concerns, and as a responsible carrier, we recognise our impact on the environment and the role we have to play to be as sustainable as possible.”The research also found nearly three-quarters of respondents feel it is everyone’s responsibility to try and be green, with 64 percent feeling better when they use items they know are more sustainable.While over half (56 percent) would be more inclined to shop with a brand they know has green processes in place for its customers.And when buying from a sustainable brand, 40 percent named using green vehicles (e.g.
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