15 energy suppliers ranked from best to worst - from Scottish Power to SSE

dailyrecord.co.uk:

The annual ranking of energy suppliers by Which? has been released and Scottish Power has come out at rock bottom.In a survey of over 10,000 members, the consumer champion evaluated which firms have remained "calm in a crisis" - and which have let some customers down.Coming on top of the list of 15 was Octopus Energy, gaining the title of Which?

recommended provider for the sixth year in a row. SSE ranked third to last whilst Scottish Power came out at last as the worst rated supplier.The average customer score was 54 per cent this year – lower than it was in January 2022 (59 percent) and 2021 (64 percent).The list is the result of the organisation's assessment of suppliers' practices and procedures in three areas – how well they conduct customer service, how they deal with complaints and how they support customers in need.In comparison to the overall rating of 78 percent received by Octopus, SSE netted 58 percent whilst Scottish Power got just 51 percent.Even lower was Scottish Power's customer rating (49 percent), earning two stars out of five for customer service and value of money, along with three stars for its complaints performance.

It was the sole company to net one star for 'clarity of communication' about the energy market.SSE Energy Services was only awarded one star for three of the aspects in Which?’s customer satisfaction survey, including the clarity of its communication about the energy market, and two stars for the remaining two.

Over half (54 percent) of SSE Energy Services customers complained about an issue with their bill.As the top scorer, Octopus was the only provider to receive a five-star rating in any category.