Ticketmaster may have “breached the law” and “misled fans” during Oasis reunion tour ticket sale, CMA warns

nme.com:

Oasis ticket sale last summer.The UK government launched a consultation in January into the ticket re-sale market with the aim to “better protect fans, improve access to live events and support the growth of the UK’s world leading live events sector”.The consultation follows the controversy surrounding the Oasis Live ‘25 ticket sale last summer, which left thousands of fans infuriated as the cost of tickets appeared to surge due to demand without warning.

Both the CMA and the European Commission are investigating the issue.Furthermore, Oasis and Ticketmaster announced in October that they planned to cancel more than 50,000 tickets for the tour that were sold via non-endorsed secondary ticket sites.

That process went into action in February.Now, the CMA have given an update on their investigation into Ticketmaster, saying they are concerned that the company may have “breached consumer protection law” in two key ways.First, they say that Ticketmaster labelled certain seated tickets as ‘platinum’, and sold them for “near 2.5 times the price of equivalent standard tickets, without sufficiently explaining that they did not offer additional benefits and were often located in the same area of the stadium”.

They claim that this risked giving customers the misleading impression that platinum tickets were better than standard tickets.The other potential breach of law concerns Ticketmaster not informing consumers that there were two categories of standing tickets at different prices.