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'They've let us down...' family blast TUI after first holiday in three years spoilt by 'constant delays'

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manchestereveningnews.co.uk

A holidaymaker says she was left feeling "let down" after claims her family's first holiday since the coronavirus pandemic was spoilt by constant delays.

Sam, 36, from Glossop, booked a package holiday to Cape Verde with nine other members of her family, including her four-year-old niece, in 2019.

Due to lockdown, they rescheduled the trip for this month. Excited for their first holiday together since 2019, the family arrived at Manchester Airport last Monday (16 May) with plenty of time, and boarded the morning flight to the African island with no issues. READ MORE: 'Carnage' at Manchester Airport with long queues and four HOUR wait for luggage But after all the passengers were seated, Sam claims they received an announcement from the pilot informing them they'd have to sit on the tarmac for two hours as the flight hadn't been serviced properly.

What should have been a six-hour flight turned into an eight-hour flight - making it extremely uncomfortable for her young niece and cousin, who is 6ft 3inches tall.

Read more on manchestereveningnews.co.uk
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