Taylor Swift fans ‘scammed’ by pop star’s merchandise store, blame Universal Music Group

nypost.com:

Store.TaylorSwift.com — which sells gifts, CDs and vinyl, as well as T-shirts and sweaters from her record-breaking Eras Tour — has been dogged with complaints on social media of goods that have arrived either late, or damaged, or not at all.The Post spoke with multiple customers who claim they waited months for goods from the site — which promises many items “ship in 1 week” — with little to no response from UMG’s customer service.

Ditto for requests for a refund.Grace Green, a 32-year-old Swiftie living in Arizona who has been a fan since Swift’s debut album came out in 2006, placed orders for 22 items on the site last year, collectively totaling $1,044.75, she told The Post.Green defended the splurge as “a desperate, mad attempt to get everything at once,” noting that products across the site quickly sell out. “Your adrenaline races, your palms sweat, you add an item to the cart and by the time you click ‘check out,’ the site tells you that the item is no longer in stock.”What’s even worse, however, is when “the items don’t arrive in time, or they arrive broken or in tatters,” according to Green, who shared pictures of a “1989” cardigan that arrived with yarn that had already come loose.A tide of customer complaints has inspired an X account with nearly 2,000 followers, @TayMerchProbs.