Staff praised but record keeping 'must improve' at Ayrshire care home

dailyrecord.co.uk:

An Ayrshire nursing home has been given a clean bill of health after an unannounced spot check on its service provision.Doonbank House Care Home in Patna’s Ayr Road, was graded ‘good’ and ‘very good’ across two quality indicators.The gradings come from the Care Inspectorate who visited the home in January with their findings now published.Among the key messages the Care Inspectorate said people received “reliable and consistent” support from a “familiar staff team” with whom they had “positive, trusting and caring relationships.”And family members “felt involved and well informed,” telling inspectors they were “very satisfied” with the standard of care and support provided.In addition, people benefitted from “personalised and responsive support,” along with “good communication and involvement.”The Ayrshire Live app is available to download now.Get all the local news in your area – plus features, football news and the latest on the coronavirus crisis – at your fingertips 24/7.The free download features the latest breaking news and exclusive stories while you can customise your page with the sections that matter to you.The Ayrshire Live app is available to download now on iOS and Android.The plus points continued, as people were “supported” to maintain their independence, social connections and links with their local community.And the home had a “nice atmosphere” and people were able to “move freely around the home.”Doonbank House Care Home is a care home for older people the outskirts of Patna.

The service provides nursing and residential care for up to 37 older people, including a maximum of eight places for adults with mental health problems and/or physical disabilities.