A pub has hit back at a customer who left a negative review online to complain that the bar staff's attitude "really dampened our spirits".
After a recent visit to the The Cricketers Arms Hotel in Sydney, the customer named Lisa posted a three star rating on Google where she took issue with the service she had received after the pub was allowed to reopen following coronavirus restrictions.
It read: "Nice bar but has the crankiest bar tender in town! I've been there many times and will definitely go again, but the barman really dampened our spirits on Saturday night. "Two strangers came up to us and said the same." Rather than simply roll out the robot responses many companies use in reply to negative reviews, the business posted a
Read more on mirror.co.uk