Netflix CEOs Explain ‘Love Is Blind’ Livestream Error, Reveal 6.5 Million Viewers Watched
variety.comJennifer Maas TV Business Writer Netflix co-CEOs Ted Sarandos and Greg Peters revealed what exactly went wrong with the live “Love Is Blind” Season 4 reunion special on Sunday — and how they plan to fix the problem with other live broadcasts moving forward. “We’re really sorry to disappoint so many people,” Peters said during a prerecorded Q1 earnings interview Tuesday. “We didn’t meet the standard that we expect ourselves: to serve our members and just be clear from a technical perspective.
We’ve got the infrastructure. We had just a bug that we introduced, actually, when we implemented some changes to try to improve live-streaming performance after the last live broadcast, Chris Rock[‘s ‘Selective Outrage’] in March.
We just didn’t see this bug in internal testing because it only became apparent once we put multiple systems interacting with each other under the load of millions of people trying to watch ‘Love Is Blind.'” According to Peters, it was 6.5 million people, to be exact, that did watch the reunion special hosted by Nick and Vanessa Lachey, which was set to stream live at 5 p.m.
PT/8 p.m. ET on Sunday night. Due to technical issues — which began with the web browser user interface displaying an error message reading: “Pardon the interruption.
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