"In his eyes, there is no spirit left." Clara White is describing the look of hopelessness in her brother, Thomas. He has spent 12 years in prison after stealing a mobile phone.
Now aged 40, Thomas, from Bury, is one of 2,852 people behind bars serving an Imprisonment for Public Protection (IPP) sentence.
The father-of-one was locked up in 2012, ordered to serve a minimum of two years, after being convicted of a street robbery in Manchester city centre.
He learned his fate months before such sentences were abolished. Figures published by the government today (Thursday) reveal that of those 2,852 people, 1,227 haven't been been released.
Read more on manchestereveningnews.co.uk