Management at Ayrshire care at home service is slaughtered in hard-hitting Care Inspectorate report

dailyrecord.co.uk:

Management at a housing support and care at home service in Ayrshire has been heavily criticised for “poor communication and engagement.” One service manager, who has not been named, was described as “unapproachable,” “not supportive” and unable to show “any empathy or understanding” of the challenges staff under them faced during the Covid-19 pandemic.The revelations are contained within a Care Inspectorate report.

They visited Ayrshire Care Solutions, based in Cumnock’s McClymont Court, last month. Ayrshire Care Solutions is a combined housing support and care at home service for people in Ayrshire.Last month’s inspection was their first since they registered with the scrutiny body in 2019.At the time of the inspection the service supported 39 people living independently in their community.Leadership was ‘weak’ according to the Care Inspectorate, while the same low grading was awarded for the service’s ability to support people’s wellbeing.The Ayrshire Live app is available to download now.Get all the local news in your area – plus features, football news and the latest on the coronavirus crisis – at your fingertips 24/7.The free download features the latest breaking news and exclusive stories while you can customise your page with the sections that matter to you.The Ayrshire Live app is available to download now on iOS and Android.Another area where the service fell short was in their care and support during the pandemic- and in their infection prevention and control practices- both of which were rated ‘weak.’However, the strongest criticism was reserved for management.An extract from the Care Inspectorate report said: “During the inspection we spoke with six people using the service and eight relatives.“Comments