Kwik Fit manager suspended over video of karaoke with customer's sex toy

dailyrecord.co.uk:

A Kwik Fit manager has been disciplined after performing a karaoke session - with a customer’s sex toy.The prank at the repair centre in Dalkeith, Midlothian, is alleged to have been carried out in front of another customer.But the joke wasn’t seen as funny by Kwik Fit bosses, who launched an investigation.The employee was slapped with disciplinary action for the breach of a customer’s privacy and trust.The incident on November last year emerged and a whistleblower has also revealed that the centre was carrying out services improperly, which resulted in customers being contacted and jobs being redone.The whistleblower said: “The video was circulated of a manager singing into a sex toy, taken right out of a customer’s car - in front of another customer.“How can you trust Kwik Fit when they are grabbing your personal items out your car instead of putting you back on the road safely?“Going through customers' cars is strictly a breach of their privacy and company regulations.”The incident on November 27 came after a member of staff highlighted that his name was being recorded on jobs that had been carried out while he was on holiday.The former employee claims that a junior member of staff was doing jobs he wasn’t properly qualified for.He also said there were irregularities with wheel alignments, which were uncovered in an audit.

He said his name had been put to jobs between October 21 and 26, while he was on leave.He said: “Now not only is this unfair on me as any mistakes by these untrained staff could result in an investigation on me if anything went wrong.

But my main concern is the customers here below who’s safety could be at risk.“Kwik Fit always claims the priority of the company is to keep customers safe on the road