Energy supplier Scottish Power is set to refund and compensate customers a total of £1.5 million after overcharging them during the peak of the energy crisis.
The company charged 1,699 direct debit customers at a higher rate between 2015 and 2023, across 11 energy price cap periods, a rate that should have only applied to those who pay by standard credit or upon receipt of a bill.
On average, each customer was overcharged by £149. Ofgem has stated that Scottish Power will be paying a total of £250,000 in direct refunds to affected customers, as well as an additional £250,000 in goodwill payments, averaging out to £294 per customer.
Customers do not need to take any action as all payments will be made automatically. READ MORE: 'Universal Credit Britain' sees worse off £1400 poorer after decade of Tory rule The energy regulator also revealed that Scottish Power reported itself last summer when it realised operational errors had led to the overcharging.
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